Find answers to the most common questions about shopping with Willmere. Can't find what you're looking for? Email us at contact@willmere.shop.
📦 Orders & Shipping
Where do you ship?
We currently ship to addresses within the United Kingdom only.
How much does shipping cost?
Delivery is free on all orders, with no minimum spend required.
How long will my order take to arrive?
Orders are processed within 1–2 business days, then shipped via Royal Mail Tracked 48, which typically takes 3–5 business days. Estimated total delivery time is 4–7 business days.
Can I track my order?
Yes. Once your order has shipped, you'll receive a shipping confirmation email with a tracking number and a link to follow your parcel's progress.
Can I change or cancel my order after placing it?
Please contact us as soon as possible at contact@willmere.shop. If your order hasn't been dispatched yet, we'll do our best to update or cancel it.
What if my order hasn't arrived?
Check your tracking information first. If it's been more than 2 business days past the estimated delivery window, contact us at contact@willmere.shop with your order number and we'll investigate with Royal Mail.
What happens if I entered the wrong delivery address?
Contact us immediately at contact@willmere.shop. We'll do our best to update it before dispatch, but we can't guarantee changes once an order has shipped.
🔄 Returns & Refunds
What is your return window?
You have 30 days from the date you receive your order to request a return or exchange.
Do I need a reason to return an item?
No. We accept returns for both faulty items and simple changes of mind — no reason required.
What condition does the item need to be in?
Items must be new, unused, with all original tags and packaging intact, and not damaged, worn, altered, or washed (unless received defective).
Who pays for return shipping?
You are responsible for return shipping costs, unless the item was defective, faulty, or incorrect — in which case we cover the cost.
How do I start a return?
Email us at contact@willmere.shop with your order number and the item(s) you'd like to return. We'll confirm eligibility and send you return instructions.
How long does a refund take?
Approved refunds are processed within 5 business days and issued to your original payment method. Your bank or card provider may take a few extra days to show it.
Can I exchange an item instead of returning it?
Yes, subject to stock availability. Follow the same process as a standard return and let us know which item you'd like instead.
Do you charge restocking fees?
No. We never charge restocking fees on eligible returns.
💳 Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay.
Is it safe to enter my card details on your site?
Yes. Our checkout uses SSL encryption and trusted third-party payment processors. We never store your full card details.
When is my card charged?
Your payment method is charged when your order is completed at checkout.
Are your prices inclusive of tax?
Yes, all prices shown are inclusive of applicable taxes unless stated otherwise at checkout.
👕 Products, Sizing & Care
How do your t-shirts fit?
Our tees are cut for a relaxed, oversized streetwear fit. If you prefer a less loose look, we recommend sizing down. Every product page includes a full size chart (chest, length, shoulders and sleeve in cm) covering sizes S–XXL.
What are your t-shirts made from?
Heavyweight 240gsm cotton with a structured, premium feel. The graphics are screen-printed to stay bold and crack-resistant wash after wash.
How should I wash and care for my tee?
Wash inside out at 30°C on a gentle cycle, do not tumble dry, and iron inside out avoiding the print. This keeps the fabric and graphic looking their best for longer.
Will the print fade or crack?
No — our prints are made to last. Following the care instructions above keeps colours vivid and the print intact over time.
📞 Contact
How can I get in touch?
Email us at contact@willmere.shop, call us on +44 7348 449827, or use the form on our Contact page.
What are your customer service hours?
Monday to Friday: 09:00–18:00 (UK time)
Saturday and Sunday: 10:00–16:00 (UK time)
How quickly will I get a reply?
We aim to respond to all enquiries within one business day.