Terms of service

Willmere 74 Marylebone Lane, London, W1U 2PW, United Kingdom Customer Service: contact@willmere.shop

Last updated: 19 July 2026

Welcome to Willmere. These Terms of Service ("Terms") govern your access to and use of willmere.shop (the "Site") and any purchases you make through it. By accessing the Site or placing an order, you agree to be bound by these Terms. Please read them carefully before using the Site.

1. About Us

Willmere is operated from 74 Marylebone Lane, London, W1U 2PW, United Kingdom. You can contact us at contact@willmere.shop for any questions relating to these Terms or your order.

2. Eligibility

By using the Site, you confirm that you are at least 18 years old, or are using the Site under the supervision of a parent or legal guardian. You also confirm that any information you provide to us is accurate, current, and complete.

3. Products and Pricing

We make every effort to display our products and their prices as accurately as possible. However:

Colours and images may vary slightly depending on your device's display settings
We reserve the right to modify, discontinue, or limit the quantity of any product at any time without prior notice
All prices are listed in the applicable currency displayed on the Site and are inclusive of any applicable taxes unless stated otherwise
We reserve the right to correct any pricing errors, even after an order has been placed. If a pricing error affects an order you have placed, we will contact you before proceeding, and you will have the option to confirm the order at the correct price or cancel it for a full refund

4. Orders and Acceptance

Placing an order through the Site constitutes an offer to purchase. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including, but not limited to:

Product or pricing errors
Suspected fraudulent or unauthorised activity
Issues with stock availability

If we cancel an order after payment has been taken, you will receive a full refund.

A contract between you and Willmere is only formed once we send you a shipping confirmation email, not upon receipt of your order confirmation email.

5. Payment

We accept payment through the methods displayed at checkout. By providing payment information, you confirm that you are authorised to use the payment method and that the information provided is accurate. All payments are processed securely through our third-party payment providers; Willmere does not store your full payment card details.

6. Shipping and Delivery

Details of our shipping costs, handling times, and delivery estimates are set out in our Shipping Policy. Delivery times are estimates and not guaranteed, and Willmere is not liable for delays caused by circumstances outside our reasonable control.

7. Returns, Exchanges, and Refunds

Full details of our returns and refund process, including eligibility, timeframes, and your rights, are set out in our Refund Policy. Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

As a UK consumer, you generally have the right to cancel your order within 14 days of receiving your goods for any reason, without needing to justify your decision, in accordance with the Consumer Contracts Regulations 2013. Please refer to our Refund Policy for full details on how to exercise this right.

8. Intellectual Property

All content on the Site, including text, graphics, logos, images, product descriptions, and software, is the property of Willmere or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Site without our prior written consent.

9. Acceptable Use

When using the Site, you agree not to:

Use the Site for any unlawful purpose or in violation of these Terms
Attempt to gain unauthorised access to the Site, our systems, or any related networks
Interfere with or disrupt the operation of the Site or servers
Use any automated system, including bots or scrapers, to access the Site without our express permission
Upload or transmit any harmful code, viruses, or malicious software

We reserve the right to suspend or terminate your access to the Site if we reasonably believe you have violated these Terms.

10. User Accounts

If you create an account on the Site, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Please notify us immediately at contact@willmere.shop if you suspect any unauthorised use of your account.

11. Third-Party Links

The Site may contain links to third-party websites or services that are not owned or controlled by Willmere. We are not responsible for the content, privacy practices, or policies of any third-party sites, and accessing them is at your own risk.

12. Limitation of Liability

To the fullest extent permitted by law, Willmere shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Site or purchase of our products. Nothing in these Terms limits or excludes our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be limited or excluded under applicable law

13. Indemnification

You agree to indemnify and hold Willmere, its owners, employees, and affiliates harmless from any claims, losses, liabilities, and expenses (including reasonable legal fees) arising out of your breach of these Terms or your misuse of the Site.

14. Changes to These Terms

We may update or revise these Terms from time to time to reflect changes in our practices, products, or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site following any changes constitutes your acceptance of the revised Terms.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protection rights you may have in your country of residence.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.