Terms of service

Terms of Service

Welcome to Willmere. These Terms of Service govern your access to our website, your use of our services and the purchase of our products.

By accessing our website, browsing our products or placing an order, you agree to these terms. Please read them carefully before using our website or purchasing products.

Business information

Business name: Willmere
Address: 74 Marylebone Lane, London, W1U 2PW, United Kingdom
Phone: +447348449827
E-mail: contact@willmere.shop
Website: https://willmere.shop

1. Definitions

"We", "us", "our" refers to Willmere
"You", "your" refers to the person using our website or purchasing products
"Website" refers to https://willmere.shop and all associated pages
"Products" refers to the goods offered for sale on our website
"Order" refers to a purchase of products through our website

2. Acceptance of these terms

By using our website or placing an order, you confirm that:

You are at least 18 years old, or have the consent of a parent or guardian
You have the legal capacity to enter into a contract
You have read, understood and accepted these terms
All information you provide is accurate, current and complete
You comply with all applicable laws and regulations

3. Use of our website

Permitted use: you may use our website to view and compare products, place orders, create and manage a customer account, contact our customer service and sign up for newsletters.

Prohibited use: you may not use our website for unlawful or fraudulent purposes, attempt unauthorised system access, deploy automated scraping tools without permission, distribute malware, or use our trademarks and copyrighted material without consent.

Account security: you are responsible for keeping your login details confidential and for all activity on your account. Please report any unauthorised use immediately.

4. Products and prices

We take care to ensure accurate product information. Minor variations (for example due to screen settings) are possible. All prices are in GBP and include VAT; there are no hidden fees. Free standard delivery within the United Kingdom. Price changes do not apply to confirmed orders.

If a product becomes unavailable, we will offer you the choice of waiting, an alternative or a full refund.

5. Orders, contract formation, changes and cancellations

Contract formation: the display of products in our online store is an invitation to treat, not a binding offer. By submitting an order via the order button you make a binding offer to purchase. The automatic order-acknowledgement e-mail only documents that we have received your order and does not constitute acceptance. A contract of sale is formed only when we accept your order by a separate confirmation or by sending the dispatch confirmation.

We reserve the right not to accept orders in cases of obvious pricing errors, suspected fraud, unavailability or payment problems.

Before dispatch: changes/cancellations accepted where possible — please contact us as early as you can.
After dispatch: cancellation is no longer possible; please use your right to cancel or our returns policy.

6. Payment and retention of title

Accepted payment methods: Visa, Mastercard, American Express, Apple Pay, Google Pay. Payments are processed securely by certified payment providers. We do not store full card details on our own servers.

Retention of title: title to the goods passes to you on receipt of payment in full.

7. Shipping and delivery

Full details in our Shipping Policy. In brief:

Delivery area: United Kingdom
Processing time: 1–2 business days
Transit time: 5–7 business days
Total delivery time: 6–9 business days
Shipping cost: Free standard delivery within the United Kingdom

8. Returns, refunds and exchanges

Full details in our Returns & Refund Policy. In brief:

Statutory right to cancel: 14 days from receipt of the goods, unconditional — full cancellation notice including the model cancellation form is in the Returns & Refund Policy
Voluntary returns policy: 30 days in total from delivery
Return shipping: paid by the customer, except for faulty/incorrect items
Restocking fees: none
Refund time: 5 business days after receipt and inspection + 3–5 business days bank processing
Refund method: original payment method

9. Faulty goods and statutory rights

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If goods are faulty you have:

a 30-day short-term right to reject the goods for a full refund
thereafter, the right to a repair or replacement
if repair or replacement fails, the right to a price reduction or a final right to reject

Nothing in these terms limits your statutory rights.

10. Intellectual property

All content (text, images, logos, designs) belongs to Willmere or our licensors and is protected by copyright. No commercial use without written consent. Private use for viewing or printing is permitted.

11. User content

Reviews and feedback you submit must be free of third-party rights. You grant us the right to use them in the course of our business. We remove unlawful or misleading content.

12. Privacy

Full details in our Privacy Policy (UK GDPR & Data Protection Act 2018 compliant).

13. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss or loss of profit. Liability for death or personal injury caused by negligence, for fraud, and for any other liability that cannot be excluded by law remains unaffected. Our maximum liability per order is the order value.

14. Your responsibilities

You are responsible for providing correct order and address details, keeping your account secure, checking product information before purchase and complying with applicable laws.

15. Third-party links

Our website may contain links to external third-party websites over whose content we have no control. The respective provider is responsible for the content of linked pages.

16. Payment providers

Payments are processed by certified third-party payment providers. Their terms and privacy policies apply to the payment process in addition to ours.

17. Force majeure

We are not liable for delays or failures caused by events outside our reasonable control (natural disasters, strikes, transport disruptions, pandemics). We will inform you of significant delays and you may cancel affected orders free of charge.

18. Complaints and dispute resolution

If you have a problem, please contact us first:

E-mail: contact@willmere.shop
Phone: +447348449827
Address: 74 Marylebone Lane, London, W1U 2PW, United Kingdom

We aim to resolve complaints within a reasonable time.

If we cannot resolve your complaint, you may refer it to a relevant Alternative Dispute Resolution scheme or use the small claims track of the county court. Nothing in these terms restricts your statutory rights.

19. Governing law and jurisdiction

These terms are governed by the law of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you also benefit from any mandatory protections of, and may bring proceedings in, your country of residence.

20. General provisions

Entire agreement: these terms, together with the Privacy Policy, Shipping Policy and Returns & Refund Policy, form the entire agreement between you and Willmere.

Severability: if any provision is found invalid, the remaining provisions remain in force.

Waiver: failure to enforce a right immediately does not waive that right.

Assignment: you may not assign your rights without our written consent.

Storage of the contract: we store the contract text. Your order details and these terms are sent to you by e-mail; the current terms can be viewed on this page at any time.

Contract language: the contract language is English.