Willmere – Payment Policy
At Willmere, we want your shopping experience to be as simple, transparent, and secure as possible. From browsing our latest drops to checkout, everything is designed so you can place your order with confidence.
1) Accepted Payment Methods
We accept the following payment methods for online purchases, where available at checkout:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
All payments are processed in British Pounds (GBP) and completed through secure, encrypted checkout systems to protect your personal and payment information.
2) Payment Security
Your privacy and security matter to us. Our website uses SSL encryption and works with trusted payment providers so that all transactions are processed securely. We do not store your full card details and do not have access to your complete payment information. Payment data is processed securely by our payment providers.
3) Charges & Authorisations
Your selected payment method is charged when your order is completed. In some cases, a temporary authorisation may appear first, before the final charge is confirmed. This is a normal banking process and updates automatically.
4) Payment Issues?
If you experience any issues during checkout, please check that your billing details match the information held by your bank or payment provider. If you still need assistance, please contact us:
- Email: contact@willmere.shop
- Phone: +44 7348 449827
Our customer service team is happy to help you complete your order.
5) Fraud Prevention
To ensure secure transactions and protect our customers, orders may be subject to review. If any irregularities are identified, we may contact you to confirm order details before processing.
6) Contact Information
Store name: Willmere
Address: 74 Marylebone Lane, London, W1U 2PW, United Kingdom
E-mail: contact@willmere.shop
Phone: +44 7348 449827
Customer service hours (UK time)
Monday to Friday: 09:00–18:00
Saturday and Sunday: 10:00–16:00
We aim to respond to all enquiries within 24 hours.