Shipping policy

Willmere 74 Marylebone Lane, London, W1U 2PW, United Kingdom Customer Service: contact@willmere.shop

Last updated: 19 July 2026

At Willmere, we want your order to reach you as quickly and smoothly as possible. This Shipping Policy explains our order processing times, delivery timeframes, shipping costs, and related terms for all orders placed on willmere.shop.

1. Order Cut-Off Time

Orders placed before 5:00 PM (GMT), Monday to Friday, are processed the same business day. Orders placed after 5:00 PM (GMT), or on a weekend or public holiday, will begin processing on the next business day.

2. Order Processing (Handling) Time

Once an order is placed and payment is confirmed, our team prepares it for dispatch within 1–2 business days (Monday–Friday). Handling time does not include weekends or UK public holidays.

You will receive an order confirmation email as soon as your order is placed, and a separate shipping confirmation email — including tracking information — once your order has left our warehouse.

3. Transit (Delivery) Time

Once dispatched, orders typically arrive within 5–7 business days (Monday–Friday).

Estimated total delivery time (order placed to doorstep): approximately 6–9 business days, calculated as handling time (1–2 days) plus transit time (5–7 days).

Please note that transit times are estimates provided by our shipping carriers and are not guaranteed. Delays may occasionally occur due to circumstances outside our control, such as adverse weather, customs processing, or carrier disruptions.

4. Shipping Destinations

We currently ship to addresses within the United Kingdom.

5. Shipping Costs

Willmere offers free delivery on all orders, with no minimum spend required. There are no hidden shipping fees at checkout.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your parcel's progress in real time.

7. Delayed, Lost, or Missing Orders

If your order has not arrived within the estimated delivery window, please:

Check the tracking information provided in your shipping confirmation email.
Allow up to 2 additional business days, as carrier updates can occasionally lag behind the parcel's actual location.
Contact us at contact@willmere.shop with your order number if your parcel still has not arrived, and we will investigate with the carrier and provide a resolution.

8. Incorrect Delivery Addresses

Please ensure your shipping address is entered correctly at checkout. Willmere is not responsible for delays or non-delivery resulting from an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us immediately at contact@willmere.shop and we will do our best to update it before dispatch.

9. Multiple Items and Split Shipments

If your order contains multiple items, they may occasionally be shipped separately to ensure the fastest possible delivery. You will be notified by email if this is the case, and there is no additional cost to you for split shipments.