Shipping policy

Shipping Policy

1. Key information

Shipping cost: Free standard delivery within the United Kingdom
Delivery area: United Kingdom
Carrier: Royal Mail (tracked delivery)
Order cut-off: 17:00 (UK time) on business days

2. Delivery outside the United Kingdom

Willmere currently ships exclusively within the United Kingdom.

We do not offer international shipping at this time. Customers outside the United Kingdom may not be able to complete checkout.

3. Shipping costs and delivery times at a glance

We offer free standard delivery within the United Kingdom. There are no hidden shipping or handling fees.

Shipping method	Cost	Processing time	Transit time	Total delivery time
Standard delivery (Royal Mail tracked delivery)	Free	1–2 business days	5–7 business days	6–9 business days

Orders received on business days by 17:00 (UK time) begin processing the same day.

Partial deliveries: if individual items in an order are temporarily unavailable, we may make partial deliveries where reasonable for you. You will not incur any additional shipping costs as a result.

4. Undeliverable parcels and incorrect addresses

Please check your delivery address carefully before completing your order. If a parcel is returned to us as undeliverable due to an incorrect address, refused acceptance or failure to collect, we will contact you to arrange redelivery. For returns caused by an incorrect address provided by the customer, redelivery costs may be charged.

5. Shipping process

Order confirmation by e-mail immediately after your purchase
Processing within 1–2 business days (orders before 17:00 UK time begin processing the same day)
Dispatch confirmation with tracking number by e-mail
Delivery by Royal Mail (tracked delivery) within 5–7 business days

You can track your parcel at any time using the tracking link in your dispatch confirmation.

6. Delivery delays

In rare cases (high demand, weather, carrier disruptions), delivery may take longer than stated. If a significant delay occurs, we will inform you by e-mail. If your parcel has not arrived within 14 days of the dispatch confirmation, please contact us — we will investigate with the carrier and, where a parcel is lost, send a replacement or issue a full refund.

7. Cancellations

Before dispatch: we accept cancellations where possible — please contact us as early as you can with your order number.
After dispatch: cancellation is no longer possible; please use your statutory right to cancel or our voluntary 30-day returns policy (see our Returns & Refund Policy).

8. Damaged or incorrect items

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery at contact@willmere.shop, ideally with photos. We will send a replacement or issue a full refund — including all shipping costs. Your statutory rights under the Consumer Rights Act 2015 are not affected.